At Nova, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
You have 07 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Certain items, such as perishable goods (e.g., spices, herbs), cannot be returned. Gift cards and downloadable products are also non-returnable.
To initiate a return, please contact us at novaadmin@novaspices.co.in with your order number and reason for the return. We will provide you with instructions on how to proceed.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at novaadmin@novaspices.co.in.
If you have any questions about our Returns & Refunds Policy, Please contact us: Ms. Nova Spices & Foods Pvt.Ltd The Commodity Exchange Building, 1st Floor, Office No.110, Plot No. 2,3 and 4, Sector 19 Vashi, Navi Mumbai- 400705, Maharashtra.
Email : novaadmin@novaspices.co.in
Mobile: +91-9137872565